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Most Recent PostsCutting Back
Via GigaOm’s Kevin Fitchar, comes word that T-Mobile is doing some major restructuring:
T-Mobile USA is consolidating its customer service call centers, shutting down seven facilities in six states by the end of June but hiring new staff in its remaining 17 call hubs. The reorganization will result in as many as 3,300 losing their jobs, but T-Mobile said it would begin hiring up to 1,400 new staff at the remaining call centers.
When all is said and done, T-Mobile will be 1,900 employees smaller and will lose about 5 percent of its U.S. workforce.
In a case of unfortunate irony, one of the major concessions of AT&T’s bid to merge with T-Mobile last year was the company’s pledge to bring thousands of call center jobs back from overseas.
