The Lidl supermarket chain in Ireland is offering its customers a new online chatbot tool that can help shoppers socially distance during the COVID-19 crisis. Customers send the chatbot a message through WhatsApp the time and date they plan to visit a specific store and it will let them know if that’s a quieter, average, or busier time to shop.

According to Lidl’s LinkedIn page, “This innovative approach uses real-time data and customer transaction numbers to determine which hours of the day are quietest to visit and which are busiest, allowing for customers to plan their shopping trips accordingly.”