June 28, 2023
Telehealth usage held steady from 2022 to 2023, according to a new report. Most Americans are engaging in telehealth for follow-ups from a prior appointment and behavioral healthcare, according to LL’s new Healthcare Patient Consumer Survey.
Of the 4,017 survey respondents, 42 percent said they had a telehealth appointment in the last year, similar to the 45 percent who said the same in 2022.
Follow-up from a prior appointment was the top reason for a telehealth appointment in the 2022 and 2023 surveys: In 2023, 43 percent of respondents said they had a follow-up visit via telehealth, compared to 45 percent in the 2022 poll.
Unlike the slight drop in telehealth use for follow-up visits, use of telehealth for behavioral healthcare has grown. About 31 percent of respondents said they had a telehealth visit for behavioral health/counseling in 2023, a 6-point rise from the 25 percent reported in 2022.
An initial consultation for a medical concern or condition was the third most common reason for a telehealth visit, with 26 percent of respondents in 2022 and 27 percent in 2023 citing this scenario.
Seven in 10 (71%) respondents said that, based on their past experience, they would prefer a telehealth visit in the future.