During the COVID-19 pandemic, the surge in hospice telehealth usage resulted in a reduction of 911 calls, emergency room visits, and healthcare expenses. A recent study from Computers Informatics Nursing that examined 44 hospice patients found that emergency department visits and 911 calls dropped from 12 (54.4% of the test group) to just one (4.5%) after telemedicine intervention.

While telemedicine played a vital role during the pandemic to maintain care while limiting in-person contact, it also created efficiencies such as increasing access to medical services and reducing hospital staff expenses. These cost and care benefits of telemedicine technology will likely result in hospices expanding these services for patients who are receiving routine home care.