September 13, 2023
Offering government services in a digital format and providing administrative transparency can boost the public’s trust in local governments’ operations, according to a new report from the company CivicPlus.
The research showed that people who engaged digitally with their governments more than once a month were almost five times more trusting of their city’s government than those who engaged less or not at all.
More than 82% of residents surveyed said it was important for their local government to provide transparency and access to their administrative decisions. “Some of this improved access included full public access to all information or making information about meetings and agendas easier to find through a government website or app,” reported StateScoop.
Just two in five (41%) respondents were satisfied with how their local agencies share information with the public.
More than 16,000 people participated in the survey.