More than two-thirds (67%) of consumers used telehealth in the past year, up from 37% in 2019, according to the J.D. Power 2022 U.S. Telehealth Satisfaction Study. Nearly all consumers (94%) who used telehealth in the past 12 months say they “definitely will” or “probably will” use telehealth to receive medical services in the future.

When surveyed, a large majority of consumers indicated that they prefer telehealth for “routine care”, such as prescription refills (80%), medication review (72%), test result consultations (71%), and mental health visits (57%). Convenience is the top reason for telehealth use, for nearly two-thirds of consumers (61%), as well as faster access to care (49%) and ease of access to health information (28%).

“Telehealth has the potential to increase access, convenience, care coordination and continuity, improve outcomes, and fill in gaps in provider coverage, particularly in underserved areas,” said Christopher Lis, Troy, MI-based J.D. Power’s managing director of global healthcare intelligence.