In June of 2017, IIA commissioned CivicScience to conduct an objective, large-scale study of U.S. consumers and their online behaviors, means of Internet and email access, and Internet service expectations.

“The data collected for this project represent a straight-forward and unsurprising view of Americans’ online habits and attitudes. As one would expect, the Internet is broad in its reach and applications, while consumers have heightened their expectations of Internet services and service providers.”